Reimagine the flight experience with flagship 360° imaging. Introducing Avata 360, capturing every epic moment in all its glory. Take to the skies, embrace the infinite, and unlock a new dimension of 360° creativity. As New Zealand's most trusted DJI experts, Ferntech is proud to offer this revolutionary platform.
BRILLIANT IMAGING, BOUNDLESS CREATIVITY
On a 1-inch-equivalent image field[1], your world unfolds freely in superb image quality. Capture 8K/60fps HDR video or 120MP photos with rich detail. Avata 360 disappears in the footage, leaving a pure, open view.
1-Inch Flagship Imaging[1], 8K/60fps HDR Video[2]With 1-inch-equivalent sensors[1], large 2.4 μm pixels, and high dynamic range, light and shadow are captured with exquisite clarity. 8K/60fps HDR 360° video provides sufficient resolution for sharp cropped shots.
120MP 360° Photo[11]Capture 120MP/16K 360° photos[11] with a single tap. Preserve the 360° world with sharp details and vast views, then reframe freely in post to create multiple distinct images.
ONE DRONE, TWO FORMS, ENDLESS FUN
Seamlessly switch from 360° to Single Lens mode for classic Avata-style filming in 4K/60fps[4].
POWERFUL VIDEO TRANSMISSION, IMMERSIVE FLIGHT
Avata 360 features the O4+ video transmission system, delivering stable, clear live feeds for smoother, more immersive flight. With flexible control options, you can use it for aerial filming, immersive flight with 360° imaging, and Easy ACRO.
O4+ FHD Video TransmissionDJI O4+ video transmission system features strong anti-interference capabilities, delivers high-definition, high-frame-rate transmission at 1080p/60fps, and supports a range of up to 20 km[5].
FPV Flight & Aerial Filming in One DroneChoose RC 2 for precise camera movement. Or use Goggles 3/N3 paired with RC Motion 3 for immersive flight with 360° imaging. Your view moves naturally with your head, making you feel like you're floating in the clouds, overlooking the world.
Dual-Channel Colour Video TransmissionWhen used as the main feed, both channels support 1080p/60fps. The Vision Assist view is also FHD and full colour, helping you clearly understand your surroundings.
Easy ACROEven beginners can use DJI RC Motion 3 to easily perform acrobatics like drifting.
FLY WITH CONFIDENCE, CREATE WITH EASE
Even beginners can capture visually striking dynamic tracking shots with Avata 360. Omnidirectional obstacle sensing and the integrated propeller guard help you fly and film with peace of mind.
Omnidirectional Obstacle Sensing[3] & Propeller GuardEquipped with forward-facing LiDAR, Avata 360 features nightscape omnidirectional obstacle sensing[3] in 360° mode, effective even during dynamic tracking shots. The integrated propeller guard adds another layer of safety.
ActiveTrack 360°[6]ActiveTrack 360° automatically selects the optimal tracking mode. In Standard mode, the drone maintains a steady distance and altitude relative to the subject, while Cycling mode reacts faster to turns, keeping the subject locked and framed even in complex environments.
MORE DYNAMIC, MORE THRILLING
The FPV gimbal mode[2] adds a natural roll effect to Spotlight Free, ActiveTrack 360°, and manual flights, giving your footage a dynamic, FPV-style look with an intense sense of speed. You can even apply or switch to this mode in post-production.
SPOTLIGHT FREE[2] FOR INSTANT SHAREABLE FOOTAGE
No need to aim. Spotlight Free[2] locks onto a moving subject and assists with camera movement. Just fly freely, and you can replicate sophisticated camera language that once required a pro with Inspire 3, easily nailing epic shots.
Spotlight Free[2]The Free mode in Spotlight[2] locks onto a moving subject and assists with camera movement. Simply fly and effortlessly nail epic shots—even without editing.
SpotlightThe drone's nose faces your subject, locking it in the frame. Effortlessly capture Circle or Dronie shots without manual adjustments.
INSTANT MASTERY, INSTANT MAGIC
With 360° imaging, Avata 360 brings an exceptional experience to aerial content creation. Export directly with your original perspective, or reframe in post-production, transforming a single take into multiple creative possibilities.
Infinite Creativity From One Take[2]Capture a full 360° view in a single flight. In post, reframe from any perspective to turn one clip into multiple creations.
Unlimited Rotation, Unbound Vision360° imaging enables infinite rotation and tilt control. Even when flying in one direction, you can effortlessly rotate the horizons, look back at beautiful scenery, make the view do a flip, smoothly zoom from standard views to Asteroid effects, or create the dolly zoom effect.
Direct Export, Instant MasterpieceExport footage directly based on your original framing. Skip complex post-production and create cinematic work in a single, seamless step.
360° EDITING MADE EASY
Intelligent TrackingPowered by advanced algorithms, DJI Fly and DJI Studio make it effortless to lock onto and smoothly track people, vehicles, boats, and more, even in 360° footage.
GyroFrameIn DJI Fly, simply move your phone to find and lock in your ideal angle, then export your creation with a single tap. 360° editing, made intuitive and seamless.
One-Tap ReframingIn DJI Fly and DJI Studio, you can add camera movement effects with a single tap.
Multi-Platform EditingEdit fully in DJI Fly or DJI Studio, with DJI Studio providing rich tools for a seamless workflow. You can also create 360° masterpieces directly in Premiere with the plugin.
THOUGHTFUL DETAILS
Key details, including lenses, storage, transmission, and battery life, have all been carefully considered.
Replaceable Front Lens ElementThe front lens elements feature a replaceable design. Purchase a Replacement Lens Kit With Tools[7], and you can easily replace the old lens element yourself—no need to send it in for repair.
42GB Internal StorageWith 42GB of internal storage, you can record about 30 minutes of 360° video in 8K. Capture brilliant moments instantly, even without a microSD card.
Wi-Fi 6 High-Speed TransferWake Avata 360 and download footage via the DJI Fly app within Bluetooth range—no need to take out the drone. Transfer 1 GB in 10 seconds at up to 100 MB/s[8]. Downloads continue smoothly in the background, even if you switch apps.
23-Min Flight Time[9]Avata 360 offers up to 23 minutes of flight time[9]. The charging hub supports PD fast charging and parallel charging[10], getting you back in the air quickly.
Notes
* All videos and images on this page were shot using DJI Avata 360 by professionals in strict compliance with local laws and regulations and have been variously edited in post-production.
All videos and images are for reference only. Always observe local laws and regulations and ensure the aircraft has obtained relevant certifications and airspace authorizations before flying.
** All data on this page was collected with a production model of DJI Avata 360 in a controlled test environment. Actual experience may vary depending on the environment, usage, and firmware version.
*** All images, videos, and screen display contents about the product itself on this page are for reference only. Actual product effects (including but not limited to appearance, colour, and size) and screen display contents (including but not limited to backgrounds, UI, and illustrations) may vary.
Only available in 360° mode. When capturing 360° content, each of DJI Avata 360's two CMOS sensors features an imaging area equivalent to that of a 1‑inch CMOS sensor with a 4:3 aspect ratio.
Only available in 360° mode.
Conditions for enabling nightscape omnidirectional obstacle sensing: The drone's front, back, left, right, or top sides are within range of surfaces with discernible textures with illuminance that exceeds 1 lux. Similarly, the ground below is textured and diffusely reflective with a reflectivity above 20% (such as walls, trees, or people), also in lighting conditions with illuminance higher than 1 lux. DO NOT fly in severe weather conditions, such as in strong winds (wind speed of 10.7 m/s or more), snow, rain, lightning, or fog. DO NOT fly the aircraft 5,000 m (16,404 ft.) or higher above sea level. DO NOT fly the aircraft in environments where the temperature is below -10° C (14° F) or above 40° C (104° F). DO NOT take off from moving objects, such as cars or boats. DO NOT fly close to reflective surfaces such as water or snow. Otherwise, the vision system may not work correctly. The vision system may not work properly in dim environments. Always fly with caution and prevent the aircraft from entering Attitude mode. DO NOT fly near areas with magnetic or radio interference. Familiar magnetic or radio interference sources include Wi-Fi hotspots, routers, Bluetooth devices, high-voltage lines, large-scale power transmission stations, radar stations, mobile base stations, and broadcasting towers. Avoid sand entering the aircraft when taking off in desert or beach areas. Fly the aircraft in open areas away from crowds. Buildings, mountains, and trees may block the GNSS signal and affect the onboard compass. Omnidirectional Obstacle Sensing is effective only in 360° mode on surfaces with discernible textures and in lighting conditions of 1 lux or greater, and is not available when entering the playback interface. In Single Lens mode, only forward obstacle sensing is supported.
In Single Lens mode, 4:3 aspect ratio video recording is only supported when used with Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3.
Measured in an outdoor, open environment, without interference, and with FCC compliance. The 20 km transmission distance is only achievable under FCC standards; in mainland China, the SRRC standard is adopted, with a maximum transmission distance of 10 km. The above data shows the farthest communication range for one-way, non-return flights. Always pay attention to reminders in the app during your flight.
ActiveTrack 360° requires an RC 2, RC-N2, or RC-N3 remote controller. It is recommended to use the ActiveTrack 360° feature in open environments. Refer to the user manual for unsupported scenarios or scenarios that may potentially interrupt recording. In complex environments with many obstacles, exercise caution when using Auto mode to ensure flight safety and personal safety.
Sold separately.
Measured using internal storage or a high-speed microSD card in a low-interference laboratory environment in countries/regions that support both 2.4 GHz and 5.8 GHz. Actual download speeds may vary.
Measured flying at a constant 21.6 kph in a windless environment at sea level, with the camera in photo mode, from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the live view during your flight.
Parallel charging requires the DJI 65W Portable Charger or DJI 100W USB-C Power Adapter. With an input of 65 W or higher, the hub supports parallel charging. Otherwise, it charges sequentially, prioritizing the highest battery level.
For 120MP/16K 360° photos, the resolution is 15520×7760 (120 MP) in JPEG and 15360×7680 (118 MP) in DNG.
PRODUCT SPECIFICATIONS
AIRCRAFT
Takeoff Weight: Approx. 455 gDimensions: 246×199×55.5 mm (L×W×H)Max Ascent Speed: 2 m/s (Cine mode)6 m/s (Normal mode)10 m/s (Sport mode)Max Descent Speed: 1.5 m/s (Cine mode)6 m/s (Normal mode)10 m/s (Sport mode)Max Horizontal Speed: At sea level, in windless conditions:6 m/s (Cine mode)16 m/s* (Normal mode)18 m/s (Sport mode)Measured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft ascending vertically to a height of 1.5 meters above the ground. Actual experience may vary depending on the environment, usage, and firmware version.* Up to 12 m/s in Normal mode by default, adjustable to 16 m/s in settings.Max Takeoff Altitude: 4500 mMeasured in a windless environment when taking off from an altitude of 4500 m and ascending vertically by 500 m, using Sport mode, and from 100% battery level until 20%. Data is for reference only. Always pay attention to reminders on the camera view during your flight.Max Flight Time: Approx. 23 minsMeasured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft flying forward at a constant speed of 21.6 kph, Obstacle Avoidance Action set to Brake, and the camera in Photo mode, until a forced landing due to battery depletion. Actual experience may vary depending on the environment, usage, and firmware version.Max Hovering Time: Approx. 22 minsMeasured when hovering in a windless environment at sea level, and the camera in photo mode, until a forced landing due to battery depletion. Data is for reference only. Actual experience may vary depending on the environment, usage, and firmware version.Max Flight Distance: 13.5 kmMeasured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft flying forward at a constant speed of 39.6 kph, Obstacle Avoidance Action set to Brake, and the camera in Photo mode, until a forced landing due to battery depletion. Actual experience may vary depending on the environment, usage, and firmware version.Max Wind Speed Resistance: 10.7 m/s (Level 5)Max Pitch Angle: 48°Operating Temperature: -10° to 40° C (14° to 104° F)Global Navigation Satellite System: GPS + Galileo + BeiDouHovering Accuracy Range: Vertical:±0.1 m (with vision positioning)±0.5 m (with satellite positioning)±0.3 m/3 mins (with ETK positioning)Horizontal:±0.3 m (with vision positioning)±1.5 m (with satellite positioning)±0.3 m/3 mins (with ETK positioning)Internal Storage: 42 GBClass: C1 (EU)
CAMERA
Image Sensor: Two 1/1.1-Inch Square CMOS SensorsEffective Pixels per Sensor: 64MPLens: FOV: 200°Format Equivalent: 7.8 mmFocal Length: 2.5 mmAperture: f/1.9Focus mode: FFFocus: 1.5 m to ∞ISO Range: 360° Video:8K@60/50/48fps: 100-12800 (Normal/D-Log M)8K@30/25/24fps: 100-25600 (Normal), 100-12800 (D-Log M)6K@60/50/48/30/25/24fps: 100-25600 (Normal), 100-12800 (D-Log M)360° Photo: 100-6400Single-Lens Video: 100-12800Shutter Speed: Video: 1/8000-1/25 sPhoto: 1/8000-1/30 sStill Photography Mode: Single Shot:In 360° mode, the resolution is 30 MP* or 120 MP**.* For 30MP/8K 360° photos, the resolution is 7776×3888 (30 MP) in JPEG and 7680×3840 (29.49 MP) in DNG.** For 120MP/16K 360° photos, the resolution is 15520×7760 (120 MP) in JPEG and 15360×7680 (118 MP) in DNG.Max Image Size: 360° Photo: 15520×7760Photo Format: JPEG/DNGVideo Resolution: 360° Mode:8K (2:1): 7680×3840@60/50/48/30/25/24fps6K (2:1): 6000×3000@60/50/48/30/25/24fpsSingle Lens Mode:4K (4:3)*: 3840×2880@60/50/48/30/25/24fps4K (16:9): 3840×2160@60/50/48/30/25/24fps2.7K (4:3)*: 2688×2016@120/100/60/50/48/30/25/24fps2.7K (16:9): 2688×1512@120/100/60/50/48/30/25/24fps* Only supported when using DJI Goggles 3/N3 paired with DJI RC Motion 3 or DJI FPV Remote Controller 3.Video Format: OSV/MP4 (H.265)Max Video Bitrate: 180 MbpsColor Mode: NormalD-Log MEIS: Single Lens Mode:With RC 2/RC-N2/RC-N3: Supports only RockSteadyWith Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3: Supports a switch between RockSteady and HorizonBalancingCamera FOV: Single Lens Mode:With RC 2/RC-N2/RC-N3: Natural WideWith Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3: Standard (Dewarp)/Wide/Natural WideSupported File System: exFAT
GIMBAL
Stabilization: Single-Axis Mechanical Gimbal (tilt)360° Virtual GimbalControllable Range: Single-Axis Mechanical Gimbal:Tilt (With RC 2/RC-N2/RC-N3): -30° to 60°Tilt (With Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3): -60° to 60°360° Virtual Gimbal:Tilt: -180° to 180°Roll: -180° to 180°Max Control Speed: Single-Axis Mechanical Gimbal:Tilt: 100°/s360° Virtual Gimbal:Tilt: 100°/sRoll: 100°/sAngular Vibration Range: Single-Axis Mechanical Gimbal:±0.01°
SENSING
Sensing Type: Omnidirectional vision system, supplemented with forward-facing LiDAR and an infrared sensor at the bottom of the aircraftForward: Measurement Range: 0.5-20 mFOV: Horizontal 90°, Vertical 90°Backward: Measurement Range: 0.5-18 mLateral: Measurement Range: 0.5-18 mUpward: Measurement Range: 0.5-18 mDownward: 3D ToF Effective Measurement Height: 10 mPrecise Hovering Range: 0.3-10 m3D ToF FOV: Horizontal 60°, Vertical 60°Measurement Range: 0.5-20 mFOV: Horizontal 90°, Vertical 90°Operating Environment: Diffuse reflective surfaces with discernible patterns, diffuse reflectivity > 20% (such as concrete pavement)Adequate lighting (lux > 1, normal indoor lighting conditions)
VIDEO TRANSMISSION
Video Transmission System: O4+Live View Quality: Single Lens Mode:1080p@100*/60/50/48/30/25/24fps360° Mode:1080p@60/50/48/30/25/24fps* In Single Lens Mode, 1080p/100fps is supported only when the aircraft is used with Goggles 3/N3 and RC Motion 3.Operating Frequency: 2.400-2.4835 GHz5.170-5.250 GHz*5.725-5.850 GHz* 5.170-5.250 GHz can be used only in countries and regions where permitted by local laws and regulations.Transmitter Power (EIRP): 2.400-2.4835 GHz:< 33 dBm (FCC)< 20 dBm (CE/SRRC/MIC)5.170-5.250 GHz:< 23 dBm (CE)5.725-5.850 GHz:< 33 dBm (FCC)< 30 dBm (SRRC)< 14 dBm (CE)Communication Bandwidth: Max 40 MHzMax Transmission Distance (unobstructed, free of interference): FCC: 20 kmCE: 10 kmSRRC: 10 kmMIC: 10 kmMeasured in an unobstructed outdoor environment free of interference. The above data shows the farthest communication range for one-way, non-return flights under each standard. Always pay attention to RTH reminders on the camera view during your flight.Max Transmission Distance (unobstructed, with interference): Strong Interference: Urban landscape, approx. 1.5-5 kmMedium Interference: Suburban landscape, approx. 5-12 kmLow Interference: Suburb/seaside, approx. 12-20 kmData tested under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual transmission distance.Max Transmission Distance (obstructed, with interference): Low Interference and Obstructed by Buildings: Approx. 0-0.7 kmLow Interference and Obstructed by Trees: Approx. 0.7-4.5 kmData tested under FCC standard in environments with typical low interference. Used for reference purposes only and provides no guarantee for actual transmission distance.Lowest Latency: With RC 2/RC-N2/RC-N3:1080p/60fps Video Transmission Quality: Approx. 130 ms** Actual experience may vary depending on the environment, usage, and firmware version.Max Video Bitrate: 60 MbpsMax Download Speed: O4+: 10 MB/sWi-Fi 6: 100 MB/s** Measured in a laboratory environment with little interference in countries/regions that support both 2.4 GHz and 5.8 GHz, and when internal storage or a high-speed microSD card is used. Download speeds may vary depending on the actual conditions.Antennas: 4 antennas, 2T4R
INTELLIGENT FLIGHT BATTERY
Capacity: ≥ 2700 mAhWeight: Approx. 149 gNominal Voltage: 14.32 VMax Charging Voltage: 17.2 VBattery Type: Li-ionEnergy: ≥ 38.67 WhDischarge Rate: 7C (typical)Charging Temperature: 5° to 40° C (41° to 104° F)Charging Time: With Charging Hub (100W max charging power):One Battery, From 0 to 100%: Approx. 47 minOne Battery, From 10 to 90%: Approx. 31 minThree Batteries, From 0 to 100%: Approx. 100 minThree Batteries, From 10 to 90%: Approx. 70 minDirectly Charging the Drone (65W max charging power):One Battery, From 0 to 100%: Approx. 73 minOne Battery, From 10 to 90%: Approx. 51 minData tested under laboratory conditions at 25° C (77° F) and can be used for reference only. Actual charging time may increase due to higher ambient temperatures or variations in mains voltage between regions.
CHARGER
Recommended Charger: Supports DJI 65W Portable Charger and DJI 100W USB-C Power AdapterWith Charging Hub: DJI 100W USB-C Power Adapter is recommended.
BATTERY CHARGING HUB
Input: 5-20 V, max 5 AOutput (power accumulation): Max 60 WOutput (charging): Max 17.2 VOutput (USB): 30 WCharging Type: Supports Charging up to Three batteries SimultaneouslyParallel charging requires the DJI 65W Portable Charger or DJI 100W USB-C Power Adapter. With an input of 65 W or higher, the hub supports parallel charging. Otherwise, it charges sequentially, prioritizing the highest battery level.Compatibility: DJI Avata 360 Intelligent Flight Battery
STORAGE
Recommended microSD Cards: Lexar SILVER PLUS 64GB A2 V30 microSDXCLexar SILVER PLUS 128GB A2 V30 microSDXCLexar SILVER PLUS 256GB A2 V30 microSDXCLexar SILVER PLUS 512GB A2 V30 microSDXCLexar SILVER PLUS 1TB A2 V30 microSDXCKingston CANVAS GO! Plus 64GB A2 V30 microSDXCKingston CANVAS GO! Plus 128GB A2 V30 microSDXCKingston CANVAS GO! Plus 256GB A2 V30 microSDXCKingston CANVAS GO! Plus 512GB A2 V30 microSDXCUsing Lexar SILVER PLUS series microSD cards may deliver a better photography experience.
WI-FI
Protocol: 802.11 a/b/g/n/ac/axOperating Frequency: 2.400-2.4835 GHz5.725-5.850 GHzTransmitter Power (EIRP): 2.4000-2.4835 GHz:< 20 dBm (FCC/CE/SRRC/MIC)5.725-5.850 GHz:< 26 dBm (FCC/SRRC)<14 dBm (CE)
BLUETOOTH
Protocol: Bluetooth 5.4Operating Frequency: 2.4000-2.4835 GHzTransmitter Power (EIRP): < 10 dBm
IN THE BOX
DJI Avata 360 × 1DJI RC 2 × 1DJI Avata 360 Intelligent Flight Battery × 3DJI Avata 360 Two-Way Charging Hub × 1DJI Avata 360 Gimbal Protector × 1DJI Avata 360 Spare Propellers (Pair) × 2Screwdriver × 1DJI Avata 360 Sling Bag × 1DJI Avata 360 Foldable Landing Pad × 1DJI Avata 360 Lens Cleaning Cloth × 1USB-C to USB-C Data Cable × 1Documents (Quick Start Guide, Safety Guidelines, and DJI Logo Stickers) × 1
Reimagine the flight experience with flagship 360° imaging. Introducing Avata 360, capturing every epic moment in all its glory. Take to the skies, embrace the infinite, and unlock a new dimension of 360° creativity. As New Zealand's most trusted DJI experts, Ferntech is proud to offer this revolutionary platform.
BRILLIANT IMAGING, BOUNDLESS CREATIVITY
On a 1-inch-equivalent image field[1], your world unfolds freely in superb image quality. Capture 8K/60fps HDR video or 120MP photos with rich detail. Avata 360 disappears in the footage, leaving a pure, open view.
1-Inch Flagship Imaging[1], 8K/60fps HDR Video[2]With 1-inch-equivalent sensors[1], large 2.4 μm pixels, and high dynamic range, light and shadow are captured with exquisite clarity. 8K/60fps HDR 360° video provides sufficient resolution for sharp cropped shots.
120MP 360° Photo[11]Capture 120MP/16K 360° photos[11] with a single tap. Preserve the 360° world with sharp details and vast views, then reframe freely in post to create multiple distinct images.
ONE DRONE, TWO FORMS, ENDLESS FUN
Seamlessly switch from 360° to Single Lens mode for classic Avata-style filming in 4K/60fps[4].
POWERFUL VIDEO TRANSMISSION, IMMERSIVE FLIGHT
Avata 360 features the O4+ video transmission system, delivering stable, clear live feeds for smoother, more immersive flight. With flexible control options, you can use it for aerial filming, immersive flight with 360° imaging, and Easy ACRO.
O4+ FHD Video TransmissionDJI O4+ video transmission system features strong anti-interference capabilities, delivers high-definition, high-frame-rate transmission at 1080p/60fps, and supports a range of up to 20 km[5].
FPV Flight & Aerial Filming in One DroneChoose RC 2 for precise camera movement. Or use Goggles 3/N3 paired with RC Motion 3 for immersive flight with 360° imaging. Your view moves naturally with your head, making you feel like you're floating in the clouds, overlooking the world.
Dual-Channel Colour Video TransmissionWhen used as the main feed, both channels support 1080p/60fps. The Vision Assist view is also FHD and full colour, helping you clearly understand your surroundings.
Easy ACROEven beginners can use DJI RC Motion 3 to easily perform acrobatics like drifting.
FLY WITH CONFIDENCE, CREATE WITH EASE
Even beginners can capture visually striking dynamic tracking shots with Avata 360. Omnidirectional obstacle sensing and the integrated propeller guard help you fly and film with peace of mind.
Omnidirectional Obstacle Sensing[3] & Propeller GuardEquipped with forward-facing LiDAR, Avata 360 features nightscape omnidirectional obstacle sensing[3] in 360° mode, effective even during dynamic tracking shots. The integrated propeller guard adds another layer of safety.
ActiveTrack 360°[6]ActiveTrack 360° automatically selects the optimal tracking mode. In Standard mode, the drone maintains a steady distance and altitude relative to the subject, while Cycling mode reacts faster to turns, keeping the subject locked and framed even in complex environments.
MORE DYNAMIC, MORE THRILLING
The FPV gimbal mode[2] adds a natural roll effect to Spotlight Free, ActiveTrack 360°, and manual flights, giving your footage a dynamic, FPV-style look with an intense sense of speed. You can even apply or switch to this mode in post-production.
SPOTLIGHT FREE[2] FOR INSTANT SHAREABLE FOOTAGE
No need to aim. Spotlight Free[2] locks onto a moving subject and assists with camera movement. Just fly freely, and you can replicate sophisticated camera language that once required a pro with Inspire 3, easily nailing epic shots.
Spotlight Free[2]The Free mode in Spotlight[2] locks onto a moving subject and assists with camera movement. Simply fly and effortlessly nail epic shots—even without editing.
SpotlightThe drone's nose faces your subject, locking it in the frame. Effortlessly capture Circle or Dronie shots without manual adjustments.
INSTANT MASTERY, INSTANT MAGIC
With 360° imaging, Avata 360 brings an exceptional experience to aerial content creation. Export directly with your original perspective, or reframe in post-production, transforming a single take into multiple creative possibilities.
Infinite Creativity From One Take[2]Capture a full 360° view in a single flight. In post, reframe from any perspective to turn one clip into multiple creations.
Unlimited Rotation, Unbound Vision360° imaging enables infinite rotation and tilt control. Even when flying in one direction, you can effortlessly rotate the horizons, look back at beautiful scenery, make the view do a flip, smoothly zoom from standard views to Asteroid effects, or create the dolly zoom effect.
Direct Export, Instant MasterpieceExport footage directly based on your original framing. Skip complex post-production and create cinematic work in a single, seamless step.
360° EDITING MADE EASY
Intelligent TrackingPowered by advanced algorithms, DJI Fly and DJI Studio make it effortless to lock onto and smoothly track people, vehicles, boats, and more, even in 360° footage.
GyroFrameIn DJI Fly, simply move your phone to find and lock in your ideal angle, then export your creation with a single tap. 360° editing, made intuitive and seamless.
One-Tap ReframingIn DJI Fly and DJI Studio, you can add camera movement effects with a single tap.
Multi-Platform EditingEdit fully in DJI Fly or DJI Studio, with DJI Studio providing rich tools for a seamless workflow. You can also create 360° masterpieces directly in Premiere with the plugin.
THOUGHTFUL DETAILS
Key details, including lenses, storage, transmission, and battery life, have all been carefully considered.
Replaceable Front Lens ElementThe front lens elements feature a replaceable design. Purchase a Replacement Lens Kit With Tools[7], and you can easily replace the old lens element yourself—no need to send it in for repair.
42GB Internal StorageWith 42GB of internal storage, you can record about 30 minutes of 360° video in 8K. Capture brilliant moments instantly, even without a microSD card.
Wi-Fi 6 High-Speed TransferWake Avata 360 and download footage via the DJI Fly app within Bluetooth range—no need to take out the drone. Transfer 1 GB in 10 seconds at up to 100 MB/s[8]. Downloads continue smoothly in the background, even if you switch apps.
23-Min Flight Time[9]Avata 360 offers up to 23 minutes of flight time[9]. The charging hub supports PD fast charging and parallel charging[10], getting you back in the air quickly.
Notes
* All videos and images on this page were shot using DJI Avata 360 by professionals in strict compliance with local laws and regulations and have been variously edited in post-production.
All videos and images are for reference only. Always observe local laws and regulations and ensure the aircraft has obtained relevant certifications and airspace authorizations before flying.
** All data on this page was collected with a production model of DJI Avata 360 in a controlled test environment. Actual experience may vary depending on the environment, usage, and firmware version.
*** All images, videos, and screen display contents about the product itself on this page are for reference only. Actual product effects (including but not limited to appearance, colour, and size) and screen display contents (including but not limited to backgrounds, UI, and illustrations) may vary.
Only available in 360° mode. When capturing 360° content, each of DJI Avata 360's two CMOS sensors features an imaging area equivalent to that of a 1‑inch CMOS sensor with a 4:3 aspect ratio.
Only available in 360° mode.
Conditions for enabling nightscape omnidirectional obstacle sensing: The drone's front, back, left, right, or top sides are within range of surfaces with discernible textures with illuminance that exceeds 1 lux. Similarly, the ground below is textured and diffusely reflective with a reflectivity above 20% (such as walls, trees, or people), also in lighting conditions with illuminance higher than 1 lux. DO NOT fly in severe weather conditions, such as in strong winds (wind speed of 10.7 m/s or more), snow, rain, lightning, or fog. DO NOT fly the aircraft 5,000 m (16,404 ft.) or higher above sea level. DO NOT fly the aircraft in environments where the temperature is below -10° C (14° F) or above 40° C (104° F). DO NOT take off from moving objects, such as cars or boats. DO NOT fly close to reflective surfaces such as water or snow. Otherwise, the vision system may not work correctly. The vision system may not work properly in dim environments. Always fly with caution and prevent the aircraft from entering Attitude mode. DO NOT fly near areas with magnetic or radio interference. Familiar magnetic or radio interference sources include Wi-Fi hotspots, routers, Bluetooth devices, high-voltage lines, large-scale power transmission stations, radar stations, mobile base stations, and broadcasting towers. Avoid sand entering the aircraft when taking off in desert or beach areas. Fly the aircraft in open areas away from crowds. Buildings, mountains, and trees may block the GNSS signal and affect the onboard compass. Omnidirectional Obstacle Sensing is effective only in 360° mode on surfaces with discernible textures and in lighting conditions of 1 lux or greater, and is not available when entering the playback interface. In Single Lens mode, only forward obstacle sensing is supported.
In Single Lens mode, 4:3 aspect ratio video recording is only supported when used with Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3.
Measured in an outdoor, open environment, without interference, and with FCC compliance. The 20 km transmission distance is only achievable under FCC standards; in mainland China, the SRRC standard is adopted, with a maximum transmission distance of 10 km. The above data shows the farthest communication range for one-way, non-return flights. Always pay attention to reminders in the app during your flight.
ActiveTrack 360° requires an RC 2, RC-N2, or RC-N3 remote controller. It is recommended to use the ActiveTrack 360° feature in open environments. Refer to the user manual for unsupported scenarios or scenarios that may potentially interrupt recording. In complex environments with many obstacles, exercise caution when using Auto mode to ensure flight safety and personal safety.
Sold separately.
Measured using internal storage or a high-speed microSD card in a low-interference laboratory environment in countries/regions that support both 2.4 GHz and 5.8 GHz. Actual download speeds may vary.
Measured flying at a constant 21.6 kph in a windless environment at sea level, with the camera in photo mode, from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the live view during your flight.
Parallel charging requires the DJI 65W Portable Charger or DJI 100W USB-C Power Adapter. With an input of 65 W or higher, the hub supports parallel charging. Otherwise, it charges sequentially, prioritizing the highest battery level.
For 120MP/16K 360° photos, the resolution is 15520×7760 (120 MP) in JPEG and 15360×7680 (118 MP) in DNG.
PRODUCT SPECIFICATIONS
AIRCRAFT
Takeoff Weight: Approx. 455 gDimensions: 246×199×55.5 mm (L×W×H)Max Ascent Speed: 2 m/s (Cine mode)6 m/s (Normal mode)10 m/s (Sport mode)Max Descent Speed: 1.5 m/s (Cine mode)6 m/s (Normal mode)10 m/s (Sport mode)Max Horizontal Speed: At sea level, in windless conditions:6 m/s (Cine mode)16 m/s* (Normal mode)18 m/s (Sport mode)Measured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft ascending vertically to a height of 1.5 meters above the ground. Actual experience may vary depending on the environment, usage, and firmware version.* Up to 12 m/s in Normal mode by default, adjustable to 16 m/s in settings.Max Takeoff Altitude: 4500 mMeasured in a windless environment when taking off from an altitude of 4500 m and ascending vertically by 500 m, using Sport mode, and from 100% battery level until 20%. Data is for reference only. Always pay attention to reminders on the camera view during your flight.Max Flight Time: Approx. 23 minsMeasured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft flying forward at a constant speed of 21.6 kph, Obstacle Avoidance Action set to Brake, and the camera in Photo mode, until a forced landing due to battery depletion. Actual experience may vary depending on the environment, usage, and firmware version.Max Hovering Time: Approx. 22 minsMeasured when hovering in a windless environment at sea level, and the camera in photo mode, until a forced landing due to battery depletion. Data is for reference only. Actual experience may vary depending on the environment, usage, and firmware version.Max Flight Distance: 13.5 kmMeasured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft flying forward at a constant speed of 39.6 kph, Obstacle Avoidance Action set to Brake, and the camera in Photo mode, until a forced landing due to battery depletion. Actual experience may vary depending on the environment, usage, and firmware version.Max Wind Speed Resistance: 10.7 m/s (Level 5)Max Pitch Angle: 48°Operating Temperature: -10° to 40° C (14° to 104° F)Global Navigation Satellite System: GPS + Galileo + BeiDouHovering Accuracy Range: Vertical:±0.1 m (with vision positioning)±0.5 m (with satellite positioning)±0.3 m/3 mins (with ETK positioning)Horizontal:±0.3 m (with vision positioning)±1.5 m (with satellite positioning)±0.3 m/3 mins (with ETK positioning)Internal Storage: 42 GBClass: C1 (EU)
CAMERA
Image Sensor: Two 1/1.1-Inch Square CMOS SensorsEffective Pixels per Sensor: 64MPLens: FOV: 200°Format Equivalent: 7.8 mmFocal Length: 2.5 mmAperture: f/1.9Focus mode: FFFocus: 1.5 m to ∞ISO Range: 360° Video:8K@60/50/48fps: 100-12800 (Normal/D-Log M)8K@30/25/24fps: 100-25600 (Normal), 100-12800 (D-Log M)6K@60/50/48/30/25/24fps: 100-25600 (Normal), 100-12800 (D-Log M)360° Photo: 100-6400Single-Lens Video: 100-12800Shutter Speed: Video: 1/8000-1/25 sPhoto: 1/8000-1/30 sStill Photography Mode: Single Shot:In 360° mode, the resolution is 30 MP* or 120 MP**.* For 30MP/8K 360° photos, the resolution is 7776×3888 (30 MP) in JPEG and 7680×3840 (29.49 MP) in DNG.** For 120MP/16K 360° photos, the resolution is 15520×7760 (120 MP) in JPEG and 15360×7680 (118 MP) in DNG.Max Image Size: 360° Photo: 15520×7760Photo Format: JPEG/DNGVideo Resolution: 360° Mode:8K (2:1): 7680×3840@60/50/48/30/25/24fps6K (2:1): 6000×3000@60/50/48/30/25/24fpsSingle Lens Mode:4K (4:3)*: 3840×2880@60/50/48/30/25/24fps4K (16:9): 3840×2160@60/50/48/30/25/24fps2.7K (4:3)*: 2688×2016@120/100/60/50/48/30/25/24fps2.7K (16:9): 2688×1512@120/100/60/50/48/30/25/24fps* Only supported when using DJI Goggles 3/N3 paired with DJI RC Motion 3 or DJI FPV Remote Controller 3.Video Format: OSV/MP4 (H.265)Max Video Bitrate: 180 MbpsColor Mode: NormalD-Log MEIS: Single Lens Mode:With RC 2/RC-N2/RC-N3: Supports only RockSteadyWith Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3: Supports a switch between RockSteady and HorizonBalancingCamera FOV: Single Lens Mode:With RC 2/RC-N2/RC-N3: Natural WideWith Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3: Standard (Dewarp)/Wide/Natural WideSupported File System: exFAT
GIMBAL
Stabilization: Single-Axis Mechanical Gimbal (tilt)360° Virtual GimbalControllable Range: Single-Axis Mechanical Gimbal:Tilt (With RC 2/RC-N2/RC-N3): -30° to 60°Tilt (With Goggles 3/N3 paired with RC Motion 3 or FPV Remote Controller 3): -60° to 60°360° Virtual Gimbal:Tilt: -180° to 180°Roll: -180° to 180°Max Control Speed: Single-Axis Mechanical Gimbal:Tilt: 100°/s360° Virtual Gimbal:Tilt: 100°/sRoll: 100°/sAngular Vibration Range: Single-Axis Mechanical Gimbal:±0.01°
SENSING
Sensing Type: Omnidirectional vision system, supplemented with forward-facing LiDAR and an infrared sensor at the bottom of the aircraftForward: Measurement Range: 0.5-20 mFOV: Horizontal 90°, Vertical 90°Backward: Measurement Range: 0.5-18 mLateral: Measurement Range: 0.5-18 mUpward: Measurement Range: 0.5-18 mDownward: 3D ToF Effective Measurement Height: 10 mPrecise Hovering Range: 0.3-10 m3D ToF FOV: Horizontal 60°, Vertical 60°Measurement Range: 0.5-20 mFOV: Horizontal 90°, Vertical 90°Operating Environment: Diffuse reflective surfaces with discernible patterns, diffuse reflectivity > 20% (such as concrete pavement)Adequate lighting (lux > 1, normal indoor lighting conditions)
VIDEO TRANSMISSION
Video Transmission System: O4+Live View Quality: Single Lens Mode:1080p@100*/60/50/48/30/25/24fps360° Mode:1080p@60/50/48/30/25/24fps* In Single Lens Mode, 1080p/100fps is supported only when the aircraft is used with Goggles 3/N3 and RC Motion 3.Operating Frequency: 2.400-2.4835 GHz5.170-5.250 GHz*5.725-5.850 GHz* 5.170-5.250 GHz can be used only in countries and regions where permitted by local laws and regulations.Transmitter Power (EIRP): 2.400-2.4835 GHz:< 33 dBm (FCC)< 20 dBm (CE/SRRC/MIC)5.170-5.250 GHz:< 23 dBm (CE)5.725-5.850 GHz:< 33 dBm (FCC)< 30 dBm (SRRC)< 14 dBm (CE)Communication Bandwidth: Max 40 MHzMax Transmission Distance (unobstructed, free of interference): FCC: 20 kmCE: 10 kmSRRC: 10 kmMIC: 10 kmMeasured in an unobstructed outdoor environment free of interference. The above data shows the farthest communication range for one-way, non-return flights under each standard. Always pay attention to RTH reminders on the camera view during your flight.Max Transmission Distance (unobstructed, with interference): Strong Interference: Urban landscape, approx. 1.5-5 kmMedium Interference: Suburban landscape, approx. 5-12 kmLow Interference: Suburb/seaside, approx. 12-20 kmData tested under FCC standard in unobstructed environments with typical interference. Used for reference purposes only and provides no guarantee for actual transmission distance.Max Transmission Distance (obstructed, with interference): Low Interference and Obstructed by Buildings: Approx. 0-0.7 kmLow Interference and Obstructed by Trees: Approx. 0.7-4.5 kmData tested under FCC standard in environments with typical low interference. Used for reference purposes only and provides no guarantee for actual transmission distance.Lowest Latency: With RC 2/RC-N2/RC-N3:1080p/60fps Video Transmission Quality: Approx. 130 ms** Actual experience may vary depending on the environment, usage, and firmware version.Max Video Bitrate: 60 MbpsMax Download Speed: O4+: 10 MB/sWi-Fi 6: 100 MB/s** Measured in a laboratory environment with little interference in countries/regions that support both 2.4 GHz and 5.8 GHz, and when internal storage or a high-speed microSD card is used. Download speeds may vary depending on the actual conditions.Antennas: 4 antennas, 2T4R
INTELLIGENT FLIGHT BATTERY
Capacity: ≥ 2700 mAhWeight: Approx. 149 gNominal Voltage: 14.32 VMax Charging Voltage: 17.2 VBattery Type: Li-ionEnergy: ≥ 38.67 WhDischarge Rate: 7C (typical)Charging Temperature: 5° to 40° C (41° to 104° F)Charging Time: With Charging Hub (100W max charging power):One Battery, From 0 to 100%: Approx. 47 minOne Battery, From 10 to 90%: Approx. 31 minThree Batteries, From 0 to 100%: Approx. 100 minThree Batteries, From 10 to 90%: Approx. 70 minDirectly Charging the Drone (65W max charging power):One Battery, From 0 to 100%: Approx. 73 minOne Battery, From 10 to 90%: Approx. 51 minData tested under laboratory conditions at 25° C (77° F) and can be used for reference only. Actual charging time may increase due to higher ambient temperatures or variations in mains voltage between regions.
CHARGER
Recommended Charger: Supports DJI 65W Portable Charger and DJI 100W USB-C Power AdapterWith Charging Hub: DJI 100W USB-C Power Adapter is recommended.
BATTERY CHARGING HUB
Input: 5-20 V, max 5 AOutput (power accumulation): Max 60 WOutput (charging): Max 17.2 VOutput (USB): 30 WCharging Type: Supports Charging up to Three batteries SimultaneouslyParallel charging requires the DJI 65W Portable Charger or DJI 100W USB-C Power Adapter. With an input of 65 W or higher, the hub supports parallel charging. Otherwise, it charges sequentially, prioritizing the highest battery level.Compatibility: DJI Avata 360 Intelligent Flight Battery
STORAGE
Recommended microSD Cards: Lexar SILVER PLUS 64GB A2 V30 microSDXCLexar SILVER PLUS 128GB A2 V30 microSDXCLexar SILVER PLUS 256GB A2 V30 microSDXCLexar SILVER PLUS 512GB A2 V30 microSDXCLexar SILVER PLUS 1TB A2 V30 microSDXCKingston CANVAS GO! Plus 64GB A2 V30 microSDXCKingston CANVAS GO! Plus 128GB A2 V30 microSDXCKingston CANVAS GO! Plus 256GB A2 V30 microSDXCKingston CANVAS GO! Plus 512GB A2 V30 microSDXCUsing Lexar SILVER PLUS series microSD cards may deliver a better photography experience.
WI-FI
Protocol: 802.11 a/b/g/n/ac/axOperating Frequency: 2.400-2.4835 GHz5.725-5.850 GHzTransmitter Power (EIRP): 2.4000-2.4835 GHz:< 20 dBm (FCC/CE/SRRC/MIC)5.725-5.850 GHz:< 26 dBm (FCC/SRRC)<14 dBm (CE)
BLUETOOTH
Protocol: Bluetooth 5.4Operating Frequency: 2.4000-2.4835 GHzTransmitter Power (EIRP): < 10 dBm
IN THE BOX
DJI Avata 360 × 1DJI RC Motion 3 × 1DJI Goggles N3 × 1DJI Avata 360 Intelligent Flight Battery × 3DJI Avata 360 Two-Way Charging Hub × 1DJI Avata 360 Gimbal Protector × 1DJI Avata 360 Spare Propellers (Pair) × 2Screwdriver × 1DJI Avata 360 Sling Bag × 1DJI Avata 360 Foldable Landing Pad × 1DJI Avata 360 Lens Cleaning Cloth × 1USB-C to USB-C Data Cable × 1Documents (Quick Start Guide, Safety Guidelines, and DJI Logo Stickers) × 1DJI RC Motion 3 Lanyard × 1
Provides up to 23 minutes* of flight time.
* Measured in a controlled wind tunnel environment under conditions equivalent to windless operation and sea-level altitude, with the aircraft flying forward at a constant speed of 21.6 kph, Obstacle Avoidance Action set to Brake, and the camera in Photo mode, until a forced landing due to battery depletion. Actual experience may vary depending on the environment, usage, and firmware version.
CompatibilityDJI Avata 360
Supports charging three batteries at the same time.*
* Parallel charging requires the DJI 65W Portable Charger or DJI 100W USB-C Power Adapter. With an input of 65 W or higher, the hub supports parallel charging. Otherwise, it charges sequentially, prioritizing the highest battery level.
TipsThe charger is not included.
CompatibilityDJI Avata 360 Intelligent Flight Battery
Offer efficient and stable propulsion for the aircraft.
Tips1. The propellers on adjacent motors are clockwise (CW) and counter-clockwise (CCW). Attach the marked propeller to the marked motor, and the unmarked propeller to the unmarked motor.2. When replacing propellers, the screws must also be replaced. Use the screws provided in the propeller package and ensure they are firmly tightened.3. It is recommended to use the screwdriver provided in the package for installation and removal. Using a screwdriver of the wrong size could result in stripped blade screws or make disassembly impossible.4. Damaged propellers should be replaced as soon as possible.
CompatibilityDJI Avata 360
Replaces the front lens element of the DJI Avata 360 camera.
Tips1. Carefully watch the video tutorial and follow the instructions to avoid damaging the camera.2. Perform the replacement in a clean, dry environment to prevent fogging or dust inside the lens.3. Place the aircraft on a clean, flat, and soft surface to prevent lens scratches.4. After installation, perform stitching calibration via the goggles or DJI Fly app.
CompatibilityDJI Avata 360
IN THE BOX
DJI Avata 360 Replacement Lens × 1DJI Avata 360 Lens Suction Cup × 1DJI Avata 360 Disposable Cleaning Gloves (Pair) × 1DJI Avata 360 Disposable Cleaning Wipes × 1DJI Avata 360 Disposable Lens Cleaning Cloth × 1
NOTE: FERNTECH AIM FOR AN AVERAGE TURNAROUND TIME ON CARE REFRESH CLAIMS OF 10 WORKING DAYS PLUS SHIPPING TIME, ONCE YOUR CLAIM HAS BEEN RECEIVED.CARE REFRESH IS A NON-REFUNDABLE AND NON-RETURNABLE ITEM, ONCE CODES HAVE BEEN SUPPLIED THEY CAN NOT BE RETURNED.
FEATURES
Provides two replacement units for an additional charge as per the table below. The Care Refresh 1-year Plan lasts for one year from the date it is bound to your product, and covers for accidents such as water damage or collisions, letting you fly with peace of mind.
DJI Care Refresh 1-Year Plan
ReplacementService
Number of Replacements
2
Number of Flyaway Replacements
1
Replacement Fee
$189.00 NZD
Flyaway Replacement Fee
$459.00 AUD
Extended Warranty Period
Official warranty is provided during the validity period
Support Renewal?
Renew 1-Year Plan up to twice
Please Note:
DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
Brand new and un-activated product.
Aircraft or gimbal activated within the last 48 hours.
Handheld device activated within the last 30 days.
*If your craft has been activated for over 48 hours, follow the instructional guide linked below to verify your craft is in good working order and still eligible for DJI Care Refresh.
Video Verification Guide
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
If you have a DJI Care Refresh activation code, click here to bind it to your aircraft.
WATER DAMAGE COVERAGE
We'll replace your aircraft if an accident occurs, even if it's damaged by water.
TWO REPLACEMENTS, TOTAL PEACE OF MIND
For an additional charge, DJI Care Refresh offers up to two replacement units within one year and covers accidents such as water damage, crashes and collisions. These replacement units will be new or equivalent to new in performance and reliability.
DJI CARE REFRESH REPAIR PROCESS
Ferntech will handle the entire DJI Care Refresh replacement process, which is as follows:
Request a Care Refresh replacement via our online Service Request Form
Delivery of damaged item* – please contact our helpful team at info@ferntech.co.nz and they will provide details on how to get your product to us.
Product assessment by Ferntech team – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Care Refresh policy. Please advise if you would like to have your product replaced even if a repair is cheaper.
*We require your product to complete the DJI Care Refresh process.
Please Note:
DJI Care Refresh covers return shipping fees back to your address.
DJI Care Refresh and the corresponding product must be purchased from New Zealand.
DJI Care Refresh only supports aircraft purchased from official or authorised channels.
Please find detailed terms and conditions under the warranty tab above.
If you want to purchase DJI Care Refresh for an aircraft that has been activated for over 48 hours, follow this Video Verification Guide.
DJI FLYAWAY COVERAGE (DRONE NOT RECOVERED)
Care Refresh offers 1x Flyaway Cover if your DJI Avata 360 is not recovered. To have Flyaway Cover active you need to bind your craft and remote controller to your DJI account by following this video.
For any Flyaway case, you will need to lodge a Flyaway report through the DJI Fly application and then contact info@ferntech.co.nz.
Flyaway Replacement Fees are charged in AUD, as claims are lodged through DJI’s application and paid directly to DJI in Australian dollars. Replacement aircraft should be arranged through the store where you purchased your Care Cover, with the replacement fee paid to your local store in NZD. The store will then facilitate the replacement of your aircraft.
NOTE: FERNTECH AIM FOR AN AVERAGE TURNAROUND TIME ON CARE REFRESH CLAIMS OF 10 WORKING DAYS PLUS SHIPPING TIME, ONCE YOUR CLAIM HAS BEEN RECEIVED.CARE REFRESH IS A NON-REFUNDABLE AND NON-RETURNABLE ITEM, ONCE CODES HAVE BEEN SUPPLIED THEY CAN NOT BE RETURNED.
FEATURES
Provides two replacement units for an additional charge as per the table below. The Care Refresh 1-year Plan lasts for one year from the date it is bound to your product, and covers for accidents such as water damage or collisions, letting you fly with peace of mind.
DJI Care Refresh 1-Year Plan
ReplacementService
Number of Replacements
4
Number of Flyaway Replacements
2
Replacement Fee
$189.00 NZD
Flyaway Replacement Fee
$459.00 AUD
Extended Warranty Period
Official warranty is provided during the validity period
Support Renewal?
Renew 1-Year Plan up to twice
Please Note:
DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
Brand new and un-activated product.
Aircraft or gimbal activated within the last 48 hours.
Handheld device activated within the last 30 days.
*If your craft has been activated for over 48 hours, follow the instructional guide linked below to verify your craft is in good working order and still eligible for DJI Care Refresh.
Video Verification Guide
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
If you have a DJI Care Refresh activation code, click here to bind it to your aircraft.
WATER DAMAGE COVERAGE
We'll replace your aircraft if an accident occurs, even if it's damaged by water.
TWO REPLACEMENTS, TOTAL PEACE OF MIND
For an additional charge, DJI Care Refresh offers up to two replacement units within one year and covers accidents such as water damage, crashes and collisions. These replacement units will be new or equivalent to new in performance and reliability.
DJI CARE REFRESH REPAIR PROCESS
Ferntech will handle the entire DJI Care Refresh replacement process, which is as follows:
Request a Care Refresh replacement via our online Service Request Form
Delivery of damaged item* – please contact our helpful team at info@ferntech.co.nz and they will provide details on how to get your product to us.
Product assessment by Ferntech team – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Care Refresh policy. Please advise if you would like to have your product replaced even if a repair is cheaper.
*We require your product to complete the DJI Care Refresh process.
Please Note:
DJI Care Refresh covers return shipping fees back to your address.
DJI Care Refresh and the corresponding product must be purchased from New Zealand.
DJI Care Refresh only supports aircraft purchased from official or authorised channels.
Please find detailed terms and conditions under the warranty tab above.
If you want to purchase DJI Care Refresh for an aircraft that has been activated for over 48 hours, follow this Video Verification Guide.
DJI FLYAWAY COVERAGE (DRONE NOT RECOVERED)
Care Refresh offers 1x Flyaway Cover if your DJI Avata 360 is not recovered. To have Flyaway Cover active you need to bind your craft and remote controller to your DJI account by following this video.
For any Flyaway case, you will need to lodge a Flyaway report through the DJI Fly application and then contact info@ferntech.co.nz.
Flyaway Replacement Fees are charged in AUD, as claims are lodged through DJI’s application and paid directly to DJI in Australian dollars. Replacement aircraft should be arranged through the store where you purchased your Care Cover, with the replacement fee paid to your local store in NZD. The store will then facilitate the replacement of your aircraft.
