NOTE: FERNTECH AIM FOR AN AVERAGE TURNAROUND TIME ON CARE REFRESH CLAIMS OF 10 WORKING DAYS PLUS SHIPPING TIME, ONCE YOUR CLAIM HAS BEEN RECEIVED.CARE REFRESH IS A NON-REFUNDABLE AND NON-RETURNABLE ITEM, ONCE CODES HAVE BEEN SUPPLIED THEY CAN NOT BE RETURNED.
FEATURES
Provides two replacement units for an additional charge as per the table below. The Care Refresh 1-year Plan lasts for one year from the date it is bound to your product, and covers for accidents such as water damage, natural wear, or cracking and deformation, letting you fly with peace of mind.
DJI Care Refresh 1-Year Plan
ReplacementService
Number of Replacements
2
Replacement Fee
$120.00
Extended Warranty Period
Official warranty is provided during the validity period
Support Renewal?
Renew 1-Year Plan up to twice
Please Note:
DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
Brand new and un-activated product.
Handheld device activated within the last 30 days.
*If your device has been activated for over 30 days, follow the instructional guide linked below to verify your device is in good working order and still eligible for DJI Care Refresh.
Video Verification Guide
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
If you have a DJI Care Refresh activation code, click here to bind it to your device.
WATER DAMAGE COVERAGE
We'll replace your device if an accident occurs, even if it's damaged by water.
FOUR REPLACEMENTS, TOTAL PEACE OF MIND
For an additional charge, DJI Care Refresh offers up to four replacement units within two years and covers accidents such as water damage, natural wear, or cracking and deformation. These replacement units will be new or equivalent to new in performance and reliability.
DJI CARE REFRESH REPAIR PROCESS
Ferntech will handle the entire DJI Care Refresh replacement process, which is as follows:
Request a Care Refresh replacement via our online Service Request Form
Delivery of damaged item* – please contact our helpful team at info@ferntech.co.nz and they will provide details on how to get your product to us.
Product assessment by Ferntech team – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Care Refresh policy. Please advise if you would like to have your product replaced even if a repair is cheaper.
*We require your product to complete the DJI Care Refresh process.
Please Note:
DJI Care Refresh covers return shipping fees back to your address.
DJI Care Refresh and the corresponding product must be purchased from New Zealand.
DJI Care Refresh only supports devices purchased from official or authorised channels.
If you want to purchase DJI Care Refresh for a device that has been activated for over 30 days, follow this Video Verification Guide.
The anti-slip grip is comfortable and easy to hold. The hollow design keeps the camera floating when shooting in water. It can be easily attached to the Waterproof Case.
Highlights
Comfortable anti-slip grip keeps your Osmo Action floating in the water.
Tips
Both the old and new versions of the DJI Floating Handle only differ in appearance and will not affect the user experience.
CompatibilityOsmo Action 5 ProOsmo Action 4Osmo Action 3DJI Action 2
IN THE BOX
DJI Floating Handle × 1Osmo Locking Screw × 1Osmo Action Lanyard × 1
The quick-release locking clip lets you wear the Osmo Action camera on your hand or wrist to take immersive POV shots or swiftly store the camera. The ball joint at the bottom of the locking clip can rotate 360° and tilt, allowing you to adjust the shooting angle and even get selfies during cycling.
The hook-and-loop design allows you to adjust the size to fit your palm or wrist at any time for comfortable wearing.
Use scenarios: Activities when your hands are occupied, such as swimming, surfing, water activities, rock climbing, skydiving etc.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3
IN THE BOX
Osmo Action 360° Wrist Strap × 1
Durably stretchable with two-level tightness adjustments, this mount can secure your camera to poles or mesh structures, unlocking various unique shooting angles. The camera base can rotate freely, enabling 360° rotation and 180° tilt adjustments.
Tips
Compatible with aero handlebars on road bikes. Due to the flexibility of the mount, the camera may experience slight wobbling because of the material's elasticity. For scenarios involving significant vibrations or bumpy rides in low-light conditions, it is recommended to use the Osmo Action Mini Handlebar Mount or Osmo Action Handlebar Mount.
Compatibility
Osmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4 Osmo Action 3 DJI Action 2
The Quick-Release Adapter Mount has added a positioning clip to enhance the impact resistance. The Flat Adhesive Base features a large adhesive area with a strong connective force. With a large area of 3M tape at the bottom, the camera can be securely fixed to surfboards, snowboards, and other sporting equipment, making it suitable for a wide range of high-intensity scenarios.
TipsIn order to avoid risk of damage, do not throw, strike, or crush this product.The ideal attachment temperature range for the Flat Adhesive Base is -10° to 40° C (14° to 104° F). Do not attach to curved surfaces, and make sure the attachment surface is clean. It is recommended to press down on the attachment for 10 seconds after applying and leave for 30 minutes before use.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3
Adopts the adjustable double ball-joint design and supports 360° sideways rotation. It features robust suction force that supports cycling scenarios, and does not damage or affect the attached surface.
TipsThis product can only attach to smooth, flat, non-porous surfaces, and is only suitable for non-impact activities. When it is attached to the outside of the body of cars, motorcycles, or other vehicles, only use it on flat roads and at speeds below 80 kph (50 mph). It is also recommended to use with a safety tether to avoid accidents or loss.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3DJI Action 2Osmo ActionInsta360 ONE RInsta360 ONE RSInsta360 Ace pro
Wear it on your wrist or mount it to the handlebar to remotely start recording. Record data with the built-in GPS and integrate the data into your video in the DJI Mimo app to make your videos pop.
In The Box
Osmo Action GPS Bluetooth Remote Controller × 1
Osmo Action GPS Bluetooth Remote Controller Wrist Strap (Long) × 1
Osmo Action GPS Bluetooth Remote Controller Wrist Strap (Short) × 1
Specifications
Osmo Action GPS Bluetooth Remote Controller
Weight: 26 g
Dimensions: 40.45×38.6×19.9 mm (L×W×H)
Capacity: 270 mAh
Operating Temperature: -10° to 45° C (14° to 113° F)
Waterproof Level: IPX7
Osmo Action GPS Bluetooth Remote Controller Wrist Strap (Long)
Weight: 10.2 g
Dimensions: 262×24×4 mm (L×W×H)
Osmo Action GPS Bluetooth Remote Controller Wrist Strap (Short)
Weight: 5.17 g
Dimensions: 170×24×2 mm (L×W×H)
Compatibility
Osmo 360
Osmo Action 6
Osmo Action 5 Pro
Osmo Action 4
Includes Osmo Action 6 Waterproof Case and Anti-Fog Inserts, providing waterproof protection up to 60 meters for unrestricted deep-water shooting. Uses high-strength glass for a clear and bright view.
Tips1. Before use, close the Battery Compartment Cover and the USB-C Port Cover, and tighten the Glass Lens Cover.2. It is recommended to install Waterproof Case for long-term underwater shooting or in environments with high water impact pressure.3. Do not use the camera in hot springs or extreme underwater environments, or let it come into contact with corrosive or unknown liquids.
CompatibilityDJI Action 6
PRODUCT SPECIFICATIONS
Osmo Action 6 Waterproof CaseDimensions: 94.7×45.9×84.1 mm (L×W×H)Weight: 110 g
Anti-Fog InsertsDimensions: 24×22.5×3.2 mm (L×W×H)Weight: 2 g
IN THE BOX
Osmo Action 6 Waterproof Case × 1Anti-Fog Inserts × 6 pairs
Palm-sized in storage. It can extend to four sections. Comfortable to hold for a long time when shooting recreational sports or vlogs. The built-in tripod on the bottom can keep the device securely in place for stable shooting. Ball-joint design on the top makes angle adjustment quick and convenient.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3
Enhance your photography and videography experience with this DJI Osmo Action Curved Adhesive Base Kit. Designed specifically for the Osmo Action series camera, it includes two innovative curved adhesive bases and two durable locking screws. These components ensure a secure attachment to your bike helmet or any other curved surface, granting you the freedom to capture stunning shots from unique angles. The bases feature a convenient 3-prong mount, which is fully compatible with the Quick Release Adapter Mount (sold separately). To guarantee maximum stability, the locking screws firmly hold your camera in place, providing peace of mind during your adventurous outings.
TipsThe ideal adhesive temperature range for the base is -10° to 40°C (14° to 104°F). Ensure that the attachment surface is clean. After applying the base, it is recommended to press it down for 10 seconds and then leave it for 30 minutes before use.
CompatibilityOsmo Action 5 ProOsmo Action 4Osmo Action 3DJI Action 2Osmo Action
IN THE BOX
Osmo Action Curved Adhesive Base × 2Osmo Locking Screw × 2
Customized adapter attachment for Osmo Action series products for a secure and stable audio connection. Once installed, it supports audio input from a 3.5mm mic for clear, high-quality vocal recording, even in high-speed sports like motorcycle racing. The expanded Type-C port can also be used for charging.
Tips
1. The 3.5mm port only supports microphones, not headphones.2. The expanded Type-C port only supports charging when the 3.5mm port is in use with a microphone.
CompatibilityOsmo Action 6Osmo Action 5 ProOsmo Action 4
Adopts a magnetic quick-release design with a newly added positioning clip, greatly enhancing impact resistance for secure connection with the camera. The adapter structure at the bottom is compatible with common action camera accessories, allowing for more versatile uses.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3
Easily attach to your backpack for effortless POV shooting of recreational activities like hiking. The strap mount can also store the action camera securely when not in use.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3DJI Action 2Osmo ActionOsmo Pocket 3 (requires the Osmo Pocket 3 Expansion Adapter)
Made of a durable aluminum alloy. With the included small hex key, mount it easily to the bottom of the bike seat. During cycling, record the view behind you or have others capture you in the rear view frame.
CompatibilityOsmo 360Osmo NanoOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3DJI Action 2Osmo ActionOsmo Pocket 3 (requires the Osmo Pocket 3 Expansion Adapter)
The kit includes the Dual-Direction Quick-Release Adapter Mount, Dual-Direction 360° Wrist Strap, Dual-Direction Mini Handlebar Mount, Bike Seat Rail Mount, Locking Screw, and Hex Key. Switching camera position is effortless with the Dual-Direction Quick-Release Adapter Mount. Mount the camera to the handlebar with the Dual-Direction Mini Handlebar Mount to capture views ahead. Mount the camera to the bottom of the bike seat with the Bike Seat Rail Mount to capture companions behind you along the way. Detach the camera during break and secure it to the Dual-Direction 360° Wrist Strap for easy vlogging.
CompatibilityOsmo Action 6Osmo Nano
IN THE BOX
Osmo Dual-Direction Quick-Release Adapter Mount × 1Osmo Action Dual-Direction 360° Wrist Strap × 1Osmo Action Dual-Direction Mini Handlebar Mount × 1Osmo Action Bike Seat Rail Mount × 1Osmo Locking Screw × 1Osmo Action Hex Key × 1
Stores three batteries and two microSD cards. Intelligently fast charges three batteries, and can be used together with those batteries as a power bank to charge other devices like your smartphone.
CompatibilityOsmo Action 6Osmo Action 5 ProOsmo Action 4Osmo Action 3Osmo 360
IN THE BOX
Osmo Multifunctional Battery Case 3 × 1
The kit includes the Dual-Direction Quick-Release Adapter Mount, Flat Adhesive Base, and Locking Screw. Securely attaches the camera to surfboards, snowboards, and other sporting equipment, staying firmly in place even in high-intensity activities.
Tips1. In order to avoid risk of damage, do not throw, strike, or crush this product.2. The ideal attachment temperature range of the Flat Adhesive Base is -10° to 40° C (14° to 104° F). Do not attach to curved surfaces, and make sure the attachment surface is clean. It is recommended to press down on the attachment for 10 seconds after applying and leave for 30 minutes before use.
CompatibilityOsmo Action 6Osmo Nano
IN THE BOX
Osmo Dual-Direction Quick-Release Adapter Mount × 1Osmo Flat Adhesive Base × 1Osmo Locking Screw × 1
Attach the camera to a handlebar. A ball-joint design and Dual-Direction Quick-Release Adapter Mount make it easy to mount the camera and adjust the shooting angle.
CompatibilityOsmo Action 6Osmo Nano
Palm-sized in storage. It can extend to four sections. Comfortable to hold for a long time when shooting recreational sports or vlogs. The built-in tripod on the bottom can keep the device securely in place for stable shooting. Ball-joint design on the top makes angle adjustment quick and convenient.
CompatibilityOsmo Action 6Osmo Nano
Includes the Dual-Direction Battery Handle, Charging Port Protector, and DJI Wrist Strap. With a built-in 4900 mAh battery, it provides long-lasting power for the camera and supports multiple accessories to expand shooting possibilities.
Tips1. It is recommended to keep a battery installed in the camera when in use to ensure stable power supply.2. After removing the camera’s USB-C port cover, install the Charging Port Protector to maintain splash resistance.
CompatibilityOsmo Action 6
The Dual-Direction Quick-Release Adapter Mount lets you wear the camera on your wrist to take immersive POV shots. The ball joint at the bottom can rotate 360° and tilt, allowing you to adjust the shooting angle and even take selfies during cycling.
Tips1. The hook-and-loop design allows you to adjust the size to fit your palm or wrist at any time for comfortable wearing.2. Use scenarios: Activities when your hands are occupied, such as swimming, surfing, water activities, rock climbing, skydiving etc.
CompatibilityOsmo Action 6Osmo Nano
Includes ND8, ND16, and ND32 filters and an ND Filter Case, ideal for sports photography in bright environments such as snowy slopes. The ND filters are made of high-strength glass, resisting drops, scratches, and stains.
Tips1. Snap-on mounting requires no removal of the camera's lens cover and does not affect the camera's overall waterproofing.2. Both the filter and the camera's lens cover are made of Corning Gorilla Glass with an AF coating for reliable stain resistance.
CompatibilityOsmo Action 6
Made of high-strength glass, this cover resists drops and scratches, providing reliable protection for the lens. The external AF coating is hydrophobic, causing water droplets to slide off quickly and keeping the lens clear.
CompatibilityOsmo Action 6
