Provides two replacement units for an additional charge in one year for accidents, such as water damage or collision, letting you fly with peace of mind.
Provides two replacement units for a small additional charge in one year for accidents, such as water damage or a collision, letting you fly with peace of mind.
FOR DJI CARE REFRESH (INSPIRE 2), THE FIRST TIME REPLACEMENT FEE IS NZD $999, THE SECOND TIME REPLACEMENT FEE IS NZD $1299.
DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
1) Brand new and un-activated product
2) Aircraft or gimbal activated within the last 48 hours.
3) Handheld device activated within the last 30 days.
* If your craft has been activated for over 48 hours you can follow this instructional video to verify your craft is in good working order and still eligible for Care Refresh.
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
If you have a DJI Care Refresh activation card, click here to bind it to your aircraft.
WATER DAMAGE COVERAGE
We'll replace your aircraft if an accident occurs, even if it's damaged by water
TWO REPLACEMENTS, TOTAL PEACE OF MIND
For an additional charge, DJI Care Refresh offers up to two replacement units within one year and covers accidents such as water damage, crashes and collisions. These replacements will be in new or equivalent to new in performance and reliability.
For DJI Care Refresh (Inspire 2), the first time replacement fee is NZD $999, the second time replacement fee is NZD $1299.
THE DJI CARE REFRESH REPAIR PROCESS
When applying for a repair please contact firstname.lastname@example.org an indicate that you have purchased DJI Care Refresh. From here our helpful team will supply you with a service form and details on how to get your product back to us.
Once we receives your damaged item the process will begin to get your product repaired.
Once an assessment is performed we will select the cheapest option to either have your product repaired or replaced under your DJI Care Refresh policy. Please let us know if you would like to have your product replaced even if a repair is cheaper.
Shipping fees back to your address are covered by DJI Care Refresh.
DJI Care Refresh and the corresponding product must be purchased from New Zealand. DJI Care Refresh only supports aircraft purchased from official or authorised channels.
If you want to purchase DJI Care Refresh for your aircraft that has been activated for over 48 hours, you can submit a DJI Care Refresh video verification. To accomplish the video verification, please follow the guide below and visit DJI Care Customer Upload portal.